Tom Steinert-Threlkeld reports on the lean management & operations efficiency panel organized by Wilbanks Partners LLC for NICSA’s 2012 General Membership Meeting. Panelists included Raymond Marcinowski, former group president for operations at Fidelity Investments and now an adjunct lecturer in entrepreneurship of the F.W. Olin Graduate School at Babson College; Paul Gately, head of Global Outsourcing Business at BNY Mellon; Robert Kaplan, executive vice president & head of global operations at State Street Bank; and Oded Weiss, chief executive officer of Multifonds.

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